FAQS
- How Are My Crypto Assets Protected?We take the security of your crypto assets seriously. Here’s a clear, simple overview of how the crypto that supports your EasyCrypto Tokens is stored and protected.
- What are the minimum deposits and withdrawals?Take note that smaller deposits will incur an admin fee, click here for more information on the fees. For smaller accounts, we recommend our partner at EasyEquities.
- What happens to my deposit once transferred to EasyCrypto?Your funds (“ZAR”) remains as an available cash balance until you purchase EC10 (or any other crypto). For example, once you buy the EC10 token, EasyCrypto converts your ZAR to…
- What Are Your Fees?A transaction fee of 0.25% execution + 0.075% settlement and administration + VAT is charged when buying or selling any crypto and/or fiat currency trading pair. EFT deposits are…
- What reference must I use when making a deposit?Once logged into your EasyCrypto account follow the prompts below. Click on your wallet in the top menu bar Select "Fund this account" You will find our banking details on this…
- What's Inside EasyCrypto Tokens and What Determines Their ValueEasyCrypto Tokens are built to give you simple, diversified exposure to groups of leading crypto assets. Each Token follows a clear set of rules that determine which assets are…
- What percentage of my portfolio should be in crypto?Easy Crypto SA (Pty) Ltd does not provide financial advice and will not advise on how much you should be investing. What we tell our clients is that crypto has been the highest…
- Why is my Token from EasyEquities not showing on EasyCrypto?Investment balances on EasyEquities and EasyCrypto are separate. Your token holdings on EasyEquities remain on the EasyEquities platform. You can also buy tokens on the EasyCrypto…
- Should I buy EC10 with funds that I need back at a specific time in the future?Under no circumstances should you invest any funds that you would need available at a specific date in the future. Crypto markets are volatile, meaning that you may find yourself…
- Can I create a debit order to do a monthly investment in EC10?We do not offer debit orders, but you can create a recurring payment within your online banking which will have the exact same effect.
- Would Buying Individual Coins Give the Same Exposure as an EasyCrypto Token?Buying individual crypto assets won’t replicate the exposure of an EasyCrypto Token. Each Token follows a defined set of rules that determine which crypto assets are included and…
- Why is the selling price lower than the buying price?The selling price will always be slightly below the buying price. This difference (also known as the “spread”) is determined by the liquidity of the order books (on our partner…
- Why do Bitcoin and EC10 sometimes look more expensive on the EasyCrypto platform and other SA exchanges than a google search quote?Subject to Exchange Control regulations, we deploy all ZAR deposits to the relevant ranked Cryptocurrencies that make up the EC10 index on SA exchanges. Crypto prices are…
- I received a “New IP address detected” email while logging in and I don’t recognise that IP address?If you logged in and received the email and are unsure, you can double-check your IP by googling "what is my IP?". IP addresses are prone to changing for users, e.g. they can…
- Why can I not withdraw my holdings directly?Unfortunately, EasyCrypto does not currently support crypto withdrawals. In order to withdraw your funds, you'll first need to sell your crypto. Once the sale is executed and your…
- How long do crypto deposits take to reflect?Crypto deposit processing times vary depending on the blockchain. For example, Bitcoin transaction validation can range between 10 minutes and 1.5 hours to fully process. Whereas,…
- Does EasyCrypto have recurring investments?Yes, setting up a recurring investment is indeed possible through your EasyCrypto account. This mechanism allows you to automate the process of investing a predetermined sum into…
- How do I make an Instant EFT deposit?Making an Instant EFT deposit is a simple and secure process. Here's how you can do it: Navigate to the Deposit Section: Go to EasyCrypto's deposit page. Select Deposit Method:…
- Why is my bank account unverified?When you add your bank account to EasyCrypto, it undergoes a verification process as part of our commitment to security and regulatory compliance. This process is essential to…
- Inter-Account Transfer and Locked FundsInter-Account Transfers: An Inter-account transfer is a transfer of funds from one account to another. I.e transfer from Easyequities ZAR to EasyCrypto ZAR. This functionality is…
- Airdrop and Fork Eligibility ExplainedWhat is an airdrop? An airdrop is when a blockchain project distributes free tokens to a group of users, often determined by specific criteria such as holding another…
- EC Bundle to EasyCrypto Token Conversion1. Why does my EC Bundle now show as a Token? All EC Bundles were moved into Tokens on 4 February 2026. If no choice was made during the 30 business day window, the default was to…
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